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内容简介：
Get what you want at work the first time and every time~Being a business professional is all about managing, motivating, and leading, or, in othe***ords, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.~Written by an internationally recognized expert on business communicati***, this book offers managers deep insights into the power of language and how to wield it effectively in any ***anization.~Loretta Malandro arms readers with more than 200 powe***ords and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing, accountability, and recovering from communication gaffes.~Malandro also provides:~~Invaluable insights into the emotional power of words~Priceless techniques to connect with and move an audience~Tips on recognizing "kille***ords" and overcoming the trouble they can cause~An arsenal of strategies, *s, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses~
书籍目录：
Acknowledgments
Introduction
Section I:Your Power and How It Impacts People
1.100% Accountability:Harnessing the Power of Your Words
2.The Key to the Kingdom:How to Capture Discretionary Effort and Build Accountability
3.Your Power,Your Position,and Its Impact:How to Gain Trust and Create Alignment
Section II:Your Words and How They Trigger Action or Reaction
4.The Black Hole:How to Make Your Point So What You Say Is What They Hear
5.15 Irritating Word Habits:How They Trigger Reaction and What to Do About It
6.When Your Words Get You In Trouble:How to Recover Quickly and Prevent a Repeat Performance
Section III:Your Words and How They Inspire or Derail
7.Talking Straight Ressp***ibly:How to Be Direct and Handle People Who Are Not
8.Commitments with Integrity:How to Replace Casual Promises with Real Ownership
9.Holding People Accountable:How to Demand the "Best in Performance"and Get It
Index
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This book helps you to get what you want at work the first time and every time. Being a business professional is all about managing, motivating, and leading, or, in othe***ords, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language. Written by an internationally recognized expert on business communicati***, this book offers managers deep insights into the power of language and how to wield it effectively in any ***anization. Loretta Malandro arms readers with more than 200 powe***ords and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets, such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing, accountability, and recovering from communication gaffes. Malandro also provides: invaluable insights into the emotional power of words; priceless techniques to connect with and move an audience; tips on recognizing "kille***ords" and overcoming the trouble they can cause; and an arsenal of strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses.
Synopsis:
Get what you want at work the first time and every time
Being a business professional is all about managing, motivating, and leading, or, in othe***ords, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.
Written by an internationally recognized expert on business communicati***, this book offers managers deep insights into the power of language and how to wield it effectively in any ***anization.
Loretta Malandro arms readers with more than 200 powe***ords and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing, accountability, and recovering from communication gaffes.
Malandro also provides:
1.Invaluable insights into the emotional power of words
2.Priceless techniques to connect with and move an audience
3.Tips on recognizing "kille***ords" and overcoming the trouble they can cause
4.An arsenal of strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses
Book Dimension
Height (mm) 203 Width (mm) 149
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